Back by Popular Demand – Free Gifts from Tradelocks!

 

At Tradelocks, we strive to bring our customers exactly what they want, so you’ll be pleased to hear we’re giving away another great free gift for the next 2 weeks.

Have you taken a look at our Tradelocks Tubular Pick? This 7 pin tubular quick set lockpick for bicycle D locks would be a great addition to your tool kit, and until the 4th August this fantastic tool is yours when you spend £100 (+VAT) at Tradelocks. So get shopping now! ... read more >

Customer Satisfaction at Tradelocks

As you know, at Tradelocks we put customer satisfaction above everything else and continually work to provide you with exactly what you’re looking for. Your feedback from our customer surveys is vital in helping us to identify what works well and what we can improve on. So let’s take a look at what you had to say about us…
ProductsOver the last year, we’ve worked extremely hard to identify what our Tradelocks customers are looking for, then develop quality tools at exceptionally good prices. We’ve been adding to our range throughout the year based on your feedback and requirements.

This has obviously paid off as all product categories had a majority rating of ‘excellent’ with euro cylinders gaining an exceptionally good score (70% excellent). Auto locksmith tools, Lishi tools and Pickbuster were all rated ‘excellent or good’ by over 92% of people who took the survey – a result to be proud of.  97% of customers rated Tradelocks product knowledge as either excellent or  good. 

Delivery Performance 

There was an overall very positive outcome with 96% of people rating delivery as excellent orgood.

Communication

Over the last 12 months, we’ve started to use a broader range of communication methods. As well as the standard phone calls and emails, we’re communicating via text messages, social networks and a blog to keep you regularly updated with all the latest news. We’ve also developed a corporate website where you can download all the latest test certificates, view new products and access news about the industry.

Our survey showed that86% rated our weekly email shots as excellent-good. 93% of people who have viewed our corporate website said they found it of interest. Only 14% of customers are following us on Twitter, but this figure is continuing to grow. 73%  of customers rated our brochures excellent-good, which was a great result………but not good enough for us, so we will be spending a lot of time and resource addressing this over the next few months.

Conclusion and next steps

We were really pleased to see that in all areas, Tradelocks has been rated very highly. Delivery performance along with product knowledge and technical backup gained a high score. New initiatives from Tradelocks, including the corporate site also received a positive response. When customers were asked to rate Tradelocks against the competition, 97% of you said we were excellent or good, which is great news. Thank You.

We will not be complacent and we will be continuing to make improvements to live up our high standards. In the coming months we plan to: 

  • Update the current Tradelocks brochure with our latest range of products and distribute to all customers.
  • Send regular text updates to customers who have given us their mobile number.
  • Improve after-sales service by following up purchases with a courtesy call.
  • Introduce 6 major new products groups that you all will want to buy. 

 We value your feedback and we’d like to say thank you for choosing Tradelocks.

Tradelocks have teamed up with Chris Belcher to bring you Quality Tools now at Tradelocks Quality Prices

cb-1Tradelocks have signed an exclusive agreement with Chris Belcher to produce the Belcher Reversible Pocket Curtain Pick 5g and 7g Tools plus the Belcher Button Gauge. Designed to open British Standard Mortice Locks, these tools are renowned for being the best in the world.

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Anyone in the lock & security industry will be familiar with Chris Belcher. One of the countries most renowned locksmith engineers, Chris’s knowledge and skills has enabled him to develop some of the cleverest tools on the market.  The RPCP is just one example of his tools engineered to an exceptional standard. We spoke to Chris recently and he explained how he developed the tool. ... read more >

UAP help to raise over £10,000 at the 3rd Annual DCWC Nepal Charity Ball

image003After months of hard work and planning, DCWC Nepal’s 3rd Annual Charity Ball proved to be a great success, raising over £10,000 to support schools and healthcare projects in Nepal.


DCWC Nepal is a registered UK charity based in the Fylde area in the North West of England. The charity was formed to provide more effective support to its colleagues at the Development of Women and Children Centre in Nepal. It is difficult to put into words the level of commitment and support provided by DCWC Nepal, but after building 15 schools and with a hospital build project well on its way, you can imagine the huge impact that this small charity has had on so many lives.
UAP Ltd have raised a tremendous amount of money for DCWC Nepal in the past, building 5 schools in Nepal, raising £15,000 at a Charity Ball and funding filming for a documentary about the Charity’s work. Keen to raise funds for DCWC’s hospital build project, Managing Director David Jennings supported the event by sponsoring the Charity Ball, inviting 100 customers to attend as UAP guests.
DCWC Patron Gary Collier expressed his gratitude for David’s support, “We are indebted to Dave and UAP for their continued support for the schools and for the hospital. Without it the hospital would not have happened. We thank him very much and hope he and his customers enjoyed their evening.”
This year the Charity had managed to get hold of some fabulous auction items and experiences. This was a thoroughly enjoyable evening for everyone who attended thanks to the Charity’s hard work, and thanks to the guests’ generosity, DCWC Nepal were able to raise vital funds. Along with donations, DCWC Nepal raised a grand total of £10,500 on the night, which is a fantastic result.
To find out more about DCWC Nepal, visit www.dcwcnepal.org or to view UAP’s Charity Ball photo album, visit the UAP Limited on Facebook. ... read more >

The Don Braidwood Door Spreader Tool

 

It’s common knowledge that the door spreader tool is renowned for being a must have tool for uPVC door opening. Originally designed by the highly respected double glazing repair engineer Don Braidwood in the mid-nineties, the tool wasn’t known to others in the industry until Don became familiar on the locksmith forums. Don started to run double glazing repair courses approved by the Institute of Certified Locksmiths where he would demonstrate how easy it is to use his tool, and it became obvious that while it wasn’t yet available on the market, it was exactly what anyone working in the uPVC industry needed and would therefore become a must have tool.

With locksmiths rating this piece of kit so highly, we decided to go one step further and develop a tool that would beat all the others on the market.

We have manufactured our door spreaders in stainless steel as a guarantee that they will be both hardwearing and corrosion proof, and are by far the lowest cost on the market. Tradelocks are offering two versions of this tool – the standard 455mm, and the 755mm which offers slightly more leverage. And at the moment, as a special promotional price, Tradelocks are offering these for just £19.99 (+VAT) each. We are also offering our customers both the 455mm and 755mm Door Spreaders as a twin pack for outstanding value – you can get hold of the pair for just £29.99 (+VAT).   ... read more >

UAP’s Zero Lift Cylinders

 

kitemark-logoThe British Standard Kitemark is one of the most recognised quality and safety symbols in the world and offers true value to consumers. And at UAP, we are now proud to announce that our Zero Lift Cylinders have been awarded this standard, making them the cheapest Kitemark range on the market. 

 

The Zero Lift range passed EN1303:2005 testing, and the BS3621 General Vulnerability Assessment. Following their success in testing, the cylinders were approved by Secured by Design for the Police accreditation scheme. The cylinders have now been tested by the BSI group, and they meet all relevant British, European and International standards and specifications. This is definitely something worth shouting about as Kitemark reassures manufacturers and customers that vital performance requirements have been met with a visible confirmation of quality. ... read more >